Forgotten your password for either this website or the Online Portal? First step - make sure you are using the correct password for each site. 

The Online Portal address is and that site is where you lodge an NHR application. 

Both sites have Forgot Password links - if you don't receive the password reset email, check your spam filter and/or ask your IT support to assist to locate the email.

Are you a financial counsellor looking to register for access to the NHR Website and Online Portal.  Here are the steps:

  1. Contact Financial Counselling Australia (This email address is being protected from spambots. You need JavaScript enabled to view it.) and complete the National Hardship Register Training.
  2. After completing the training return to this web page.
  3. Select .
  4. Complete the registration form with your details. [Recommended username format is firstname.lastname ie john.smith]
  5. An email will be immediately sent to your email address. (If you do not receive the email check your spam filters and junk mail.)
  6. Read your email, and click on the web link it contains to confirm your registration.
  7. In due course your account will be manually confirmed and a further email will be sent to you.
  8. A separate email will be sent at that time with login details for the NHR Online Portal where applications are lodged.